Shipping and Returns

SHIPPING
We aim to dispatch orders within 1-3 business days. Orders going to a UK address are usually delivered within 2-3 days. If you have any questions please feel free to contact me at lara@studiowolle.co.uk
  • UK orders will be sent via Royal Mail Tracked 48 Hour 
  • For international orders we ship via Royal Mail International Tracked and should arrive in 3-9 days once shipped.
  Up to 100 G Up to 250 G  Up to 500 G 
Europe £8.65 £9.10 £10.70
International £9.65 £11.70 £15.90

 

RETURNS

Thank you for shopping at Studio Wolle. If you are not entirely satisfied with your purchase then please do let us know. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at lara@studiowolle.co.uk to let us know about the return. You will be responsible for paying for your own shipping costs for returning your item. The cost of return shipping will be deducted from your refund. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items .
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.